Frequently asked questions
Which items cannot be returned?
Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
How long does a refund take?
Approved refunds are processed according to the Refund Policy. The stated processing time is 10 days.
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
Where should an approved return be sent?
Approved returns are directed to 3415 Prairie View Cir, Danville, Indiana, 46122, United States. Follow the return instructions before shipping an item.
How can I contact the store?
Email support@owalasaleus.shop or call 920-475-7931. Support availability is Contact support for current availability..
Who pays return shipping?
We provide prepaid return shipping for all approved returns.